Sunday, October 15, 2006

Perennial problems with the Microsoft Small Business Directory

When the biggest software company in the world cannot seem to fix a problem despite it persisting for ages, it really makes me wonder if they even care...The Microsoft Small Business Directory, regarded a good directory and quite inexpensive ($49 annual listing fee) compared to the Yahoo Directory ($299 ]listing fee, has been giving a problem when one attempts to make a payment for quite some time now. As part of our SEO services, we carry out directory submissions on behalf of our clients; the last five or six times we have tried to buy a listing in the SBD, we've gotten an error message.

Almost adding insult to injury, the error message says "If this is a recurring problem, contact us here" (or something along those lines). That would be opening the door to nowhere... as there is no easy way to communicate the problem being encountered nor understanding what is causing it. Just to be sure that it is not a problem with a local machine that is causing this hardship, we've tried these submissions from different computers, different browsers... with the same (painful) result.

One would expect a company with Microsoft's resources and capabilities to have mechanisms to test and fix such problems and address issues of usability. I wish there was some way to get this message across to the concerned folks...


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